Thank you for shopping with us! We hope you love your purchase. However, if you are not completely satisfied, we are here to help. Please review our return and refund policy below:
1. Return Eligibility:
Time Frame: You may return items within 30 days of the purchase date.
Condition: Items must be returned in their original, unworn, and unwashed condition with all tags attached. Items that show signs of wear, alterations, or damage cannot be accepted.
Receipt: A valid receipt or proof of purchase is required for all returns.
2. How to Return:
In-Store Returns: Visit any of our store locations with your item(s) and receipt. Our staff will assist you with the return process.
Online Returns: If you purchased online, please contact our customer service team at [customer service email/phone number] for a return authorization and instructions. Items must be shipped back to us using the provided return label.
3. Refunds:
Processing Time: Refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned item.
Shipping Costs: Original shipping fees are non-refundable. If the return is due to an error on our part or a defective item, we will cover the return shipping costs.
Sale Items: Items purchased on sale or clearance are final sale and not eligible for return or refund.
4. Exchanges:
In-Store Exchanges: You may exchange items in-store for a different size or color if available.
Online Exchanges: To exchange an item purchased online, please return the original item and place a new order for the desired item.
5. Non-Returnable Items:
6. Defective or Incorrect Items:
If you receive a defective or incorrect item, please contact us within 7 days of receipt at [customer service email/phone number]. We will arrange for a replacement or refund, including return shipping costs.
7. Contact Us:
Thank you for your understanding and cooperation. We value your business and are committed to providing you with the best shopping experience possible.
